IT Service Management is the implementation andmanagement of quality IT services that meet the needs of the business. Effective ITservice management ensures the desired results and customer satisfaction levelsare achieved cost effectively.
Information Technology Service Management, or ITSM, is the implementation and management of quality IT services that meet the needs of a business and its customers. ITSM is invaluable, especially as it improves services’ efficiency, manages changes, reduces operational costs, and ensures fair accountability. Unfortunately, not many organizations succeed in achieving their ITSM goals because their […]
In the current age where online businesses and resources are booming, digital transformation is the go-to strategy for success. Even value creation for stakeholders is now driven by a high degree of digitization in business models, efficient processes, and successful innovation. As information and technology have become the backbone of products and services, the need […]
The past year proved the relevance of certifications in the skills-based economy. In addition to advancing professionals’ careers in their respective fields, certifications validate their skills and knowledge.
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