ITIL® Planning, Protection and Optimization (PPO)

Accredited by People Cert and AXELOS
Gain deeper level of understanding of ITIL processes and roles related to IT infrastructure planning and management, and learn how to implement them effectively

5 Days, Exam Included
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  • Experienced & accredited trainers
  • Accredited training material
  • Training & examination in 5 days
  • 2 practice examinations
  • Excellent first attempt pass ratio
Location Schedules Regular Fee Early Bird Fee Register
Karachi 15-19 Oct 2018 PKR 60 ,000
Excludes Exam Fee
PKR 49,000
BBPL Proctor: PKR 38,000
Web Proctor: PKR 42,000

Valid up to 5/10/18
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Contact us to schedule this session for your team at your preferred location and dates
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications:
  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement.

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

ITIL Qualification Scheme
The ITIL qualification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are five qualification levels within the scheme:

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the key ITIL® process and role areas including capacity management, availability management, IT service continuity management (ITSCM), information security management, and demand management. The contents will be covered in a practical, hands-on learning environment through the use of our quality course material and engaging scenario-based case studies.

Learning Objectives
Candidates should expect to gain competencies in the following areas after successful completion of the training course:

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within PPO
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles & responsibilities.

Recommended Participants
Following participants are recommended to attend this training:

  • IT professionals
  • Business managers & process owners
  • Individuals who require a deep understanding of the ITIL® Certificate in the PPO
  • IT professionals working for adoption of ITIL® for ongoing service improvement
  • Operational staff involved in service capacity, availability, security or continuity management
  • Individuals seeking the ITIL® Expert or Master Certificate

Course Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

Materials Provided
  • Course reference manual containing printed copies of presentation, notes and exercises
  • Practice examination papers
  • Course certificate
  • ITIL® PPO Certificate on passing the examination

  • Introduction and Overview
  • - Review of concepts
    - Common definitions
    - The value to the business of PPO activities
    - The lifecycle within the PPO context
    - The purpose and objective of service design as it relates to PPO
    - The basic service design principles
    - Key roles and responsibilities

  • Capacity Management
  • - End-to-end process flow
    - Design strategy & components
    - Activities, roles and operation
    - Organizational structure
    - Interfaces with other processes
    - Measurement model and the metrics
    - Roles and responsibilities
    - Benefits and business value

  • Availability Management
  • - End-to-end process flow
    - Design strategy & components
    - Activities, roles and operation
    - Organizational structure
    - Interfaces with other processes
    - Measurement model and the metrics
    - Roles and responsibilities
    - Benefits and business value

  • IT Service Continuity Management
  • - End-to-end process flow
    - Design strategy & components
    - Activities, roles and operation
    - Organizational structure
    - Interfaces with other processes
    - Four stages of ITSCM
    - Measurement model and the metrics
    - Roles and responsibilities
    - Benefits and business value

  • Information Security Management
  • - End-to-end process flow
    - Design strategy & components
    - Activities, roles and operation
    - Organizational structure
    - Interfaces with other processes
    - Measurement model and the metrics
    - Roles and responsibilities
    - Benefits and business value

  • Demand Management
  • - End-to-end process flow
    - Design strategy & components
    - Activities, roles and operation
    - Organizational structure
    - Interfaces with other processes
    - Activity based demand management
    - User activity patterns
    - Measurement model and the metrics
    - Roles and responsibilities
    - Benefits and business value

  • Technology and Implementation Considerations
  • - Generic requirements and evaluation criteria
    - Special technology functions and features related to PPO
    - Good practices for process implementation
    - Determining the evaluation criteria for technology and process implementation
    - How to plan and implement service management tools
    - Challenges, critical success factors and risks
    - Considerations for planning and implementing Service Management technologies

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge

Before attending training for the certification it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications and, in particular, the ITIL® Service Operations publication.

Eligibility for Examination
To be eligible for the examination leading to this certification, the candidate must fulfill the following requirements.

  • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years professional experience working in IT service management is highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications as mentioned above)
  • It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL® Service Operations core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

Practice Exam
Two practice examinations are part of this course. The practice exams aim to help participants in passing the certification exam.

Certification Examination
A 90-minute exam is scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions. Candidates will also be given a sample exam to prepare themselves. Candidates must achieve 70% marks (28 out of 40) to receive their certificate.

ITIL® Credits Assigned
After passing the examination, candidates will earn four (4) credits within the ITIL® Certification Scheme.

Why select Business Beam as your Training Provider?


Free lifetime revision
Refresh your concepts by re-attending our training session for FREE. (What’s this?)


Accredited Training Organization
Business Beam is an ATO and PECB Partner.


Accredited course material
The training material is accredited and approved.


Quality Training Material
You will receive 450+ page comprehensive training manual.


Accredited trainers
Our trainers are experienced consultants and accredited trainers.


Excellent first attempt pass ratio
Business Beam maintains 75%+ first attempt pass ratio.


Excellent feedback
92%+ of our overall customers rates us excellent or very good.


Experience tells all
500+ accredited courses to 7,000 professionals in classroom.


At your premises
This training is also available at your preferred premises and timings

Exam Passing Guarantee

At Business Beam, we are confident about the quality of our training execution, accredited trainers and material. The company maintains excellent first attempt exam pass ratio. We therefore offer unique Exam Passing Guarantee to our exam candidates. If a candidate does not pass exam in the first attempt, Business Beam will pay 50% of re-attempt exam fee.

  • Exam Passing Guarantee offer is available for one re-attempt only.
  • Exam Passing Guarantee offer is valid for selected courses only, including ITIL Foundation & Intermediate Level, PRINCE2 Foundation, and COBIT Foundation related exams.
  • Exam Passing Guarantee is valid for participants attending our pre-scheduled open-enrollment (public) training programs only.
  • Exam Passing Guarantee is subject to 100% advance payment of training and exam fees.
  • Exam Passing Guarantee offer shall NOT be applicable in following conditions:
  • If candidate does not attend the training session up to 30 minutes or more;
  • If candidate does not write the examination (first time) within ten calendar days of training session;
  • In case of online examinations, Candidate fails because of technical issues related to his/her laptop, desktop or internet connection.
  • Exam retake must be availed within 6 months of the initial exam.
  • Exam retake can be availed only at the Business Beam offices located at Karachi or Dubai.
  • Candidate must send written exam retake request to Business Beam at This email address is being protected from spambots. You need JavaScript enabled to view it., with electronic copy of the training attendance certificate, first examination date and preferred retake dates. Business Beam will confirm the retake schedule. Once scheduled, the retake exam cannot be rescheduled or postponed due to any reason.
  • This offer is non-transferable and cannot be redeemed for cash or credit.
  • This offer is time limited, starting from July 2017 and onwards.
  • Business Beam reserves the right to withdraw the offer, or change its terms and conditions without any prior notice.
FREE Lifetime Revisions

Business Beam offers FREE lifetime revisions to its valuable training participants, who want to refresh their concepts. Participants are welcome to attend training again for FREE.

  • This offer can only be availed by the participants who attends our training sessions in 2016 and onwards.
  • For revision, participants may join any of our pre-scheduled open-enrollment training session at any location worldwide. Updated training schedule is available at our website (
  • Participants are welcome do more than one revisions, as required.
  • Revision participant shall pay the training logistic expenses.
  • This offer shall not be applicable if the course version changes (e.g. PMP based on PMBOK v5 to v6).
  • Training attendance certificate shall not be issued to revising participants.
  • This offer is valid for training courses only; examinations of any kind are not part of this offer.
  • This offer subjects to the confirmation of training session, and the availability of space.
  • The terms and conditions are subject to change without any prior notice.
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