ITIL®4 Foundation

Accredited by People Cert and AXELOS
Learn ITIL concepts and best practices drawn from the public and private sectors internationally. Prepare to successfully pass ITIL Foundation qualification examination.

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Exam Passing Guarantee


  • Experienced & accredited trainers
  • Comprehensive & Accredited training material
  • Training & examination in 3 days
  • Practice questions include
  • Excellent first attempt pass ratio
  • Exam passing guarantee - (What’s this?)
  • Free lifetime course revision - (What’s this?)
Location Schedules Regular Fee Early Bird Fee Register
Karachi April 29-30, May 2, 2019 PKR 39,000
Excludes Exam Fee
PKR 31,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 4/4/19
Register Online
Karachi 1-3 Jul 2019 PKR 45,000
Excludes Exam Fee
PKR 36,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 14/6/19
Register Online
Lahore 26-28 Aug 2019 PKR 45,000
Excludes Exam Fee
PKR 36,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 16/8/19
Register Online
Karachi 14-16 Oct 2019 PKR 45,000
Excludes Exam Fee
PKR 36,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 30/9/19
Register Online
Islamabad 13-15 Nov 2019 PKR 45,000
Excludes Exam Fee
PKR 36,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 2/10/19
Register Online
Karachi 2-4 Dec 2019 PKR 45,000
Excludes Exam Fee
PKR 36,000
BBPL Proctor: USD 245
Web Proctor: USD 285

Valid up to 25/11/19
Register Online
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*Exam Passing Guarantee: Business Beam will pay 50% of the exam retake fee, if any candidate does not pass the exam in first attempt. Terms & conditions apply*

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

AXELOS has introduced ITIL update with focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. The updated ITIL4 includes practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.

The ITIL certification scheme comprises of the following modules:

  • ITIL Foundation
  • ITIL Specialist (3 modules)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The purpose of the ITIL 4 Foundation qualification is to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance. The Foundation qualification is a prerequisite for the higher ITIL 4 qualifications.

Learning Objectives
Candidates should expect to gain competencies in the following areas after successful completion of the training course:

  • An understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
  • An understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

Recommended Participants
Following participants are recommended to attend this training:

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

Experience and knowledge of IT computing environments are useful but not essential.

Course Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam.

Note: 2 to 3 hours of evening work would be required for examination preparation.

3 days including examination.

Materials Provided
  • Training reference manual containing copy of course slides, support documents, quizzes and answers
  • Practice exam
  • Training attendance certificate
  • Exam certificate on passing the ITIL Foundation examination

  • Introduction
  • - History and background of ITIL
    - ITIL qualification scheme
    - Key definitions
    - Key concepts of service management

  • ITIL guiding principles
  • - Focus on value
    - Start where you are
    - Progress iteratively with feedback
    - Collaborate and promote visibility
    - Think and work holistically
    - Keep it simple and practical
    - Optimize and automate

  • Dimensions of service management
  • - Organizations and people
    - Information and technology
    - Partners and suppliers
    - Value streams and processes

  • ITIL service value system
  • - Service value chain
    - Service value streams
    - Value chain activities
    o Plan
    o Improve
    o Engage
    o Design & transition
    o Obtain/build
    o Deliver & support

  • Selected ITIL practices
  • - Information security management
    - Relationship management
    - Supplier management
    - Availability management
    - Capacity and performance management
    - IT asset management
    - Service continuity management
    - Monitoring and event management
    - Release management
    - Service configuration management
    - Deployment management
    - Continual improvement
    - Change control
    - Incident management
    - Problem management
    - Service request management
    - Service desk
    - Service level management

  • Practice examination
  • - Exam tips and tricks

Practice Exam
A one-hour practice exam is part of the course. The practice exam aims to help participants in passing the ITIL Foundation certification exam.

Certification Examination
A 60-minute exam closed-book is scheduled on the last day of the course, consisting of forty (40) multiple choice questions. Candidates must achieve 65% marks (26 out of 40) to receive their examination certificate.

Why select Business Beam as your Training Provider?


Exam passing guarantee
We will pay 50% of the exam fee if you don’t pass in the first attempt. (What’s this?)


Free lifetime revision
Refresh your concepts by re-attending our training session for FREE. (What’s this?)


Accredited Training Organization
Business Beam is certified partner of AXELOS Limited and an ATO.


Accredited course material
The training material is accredited and approved.


Quality Training Material
You will receive a comprehensive training manual.


Accredited trainers
Our trainers are experienced consultants and accredited trainers.


Excellent feedback
92%+ of our overall customers rates us excellent or very good.


Experience tells all
We have successfully delivered 600+ accredited courses to 7,000+ professionals in classroom.


At your premises
This training is also available at your preferred premises and timings.
Exam Passing Guarantee

At Business Beam, we are confident about the quality of our training execution, accredited trainers and material. The company maintains excellent first attempt exam pass ratio. We therefore offer unique Exam Passing Guarantee to our exam candidates. If a candidate does not pass exam in the first attempt, Business Beam will pay 50% of re-attempt exam fee.

  • Exam Passing Guarantee offer is available for one re-attempt only.
  • Exam Passing Guarantee offer is valid for selected courses only, including ITIL Foundation & Intermediate Level, PRINCE2 Foundation, and COBIT Foundation related exams.
  • Exam Passing Guarantee is valid for participants attending our pre-scheduled open-enrollment (public) training programs only.
  • Exam Passing Guarantee is subject to 100% advance payment of training and exam fees.
  • Exam Passing Guarantee offer shall NOT be applicable in following conditions:
  • If candidate does not attend the training session up to 30 minutes or more;
  • If candidate does not write the examination (first time) within ten calendar days of training session;
  • In case of online examinations, Candidate fails because of technical issues related to his/her laptop, desktop or internet connection.
  • Exam retake must be availed within 6 months of the initial exam.
  • Exam retake can be availed only at the Business Beam offices located at Karachi or Dubai.
  • Candidate must send written exam retake request to Business Beam at This email address is being protected from spambots. You need JavaScript enabled to view it., with electronic copy of the training attendance certificate, first examination date and preferred retake dates. Business Beam will confirm the retake schedule. Once scheduled, the retake exam cannot be rescheduled or postponed due to any reason.
  • This offer is non-transferable and cannot be redeemed for cash or credit.
  • This offer is time limited, starting from July 2017 and onwards.
  • Business Beam reserves the right to withdraw the offer, or change its terms and conditions without any prior notice.
FREE Lifetime Revisions

Business Beam offers FREE lifetime revisions to its valuable training participants, who want to refresh their concepts. Participants are welcome to attend training again for FREE.

  • This offer can only be availed by the participants who attends our training sessions in 2016 and onwards.
  • For revision, participants may join any of our pre-scheduled open-enrollment training session at any location worldwide. Updated training schedule is available at our website (
  • Participants are welcome do more than one revisions, as required.
  • Revision participant shall pay the training logistic expenses.
  • This offer shall not be applicable if the course version changes (e.g. PMP based on PMBOK v5 to v6).
  • Training attendance certificate shall not be issued to revising participants.
  • This offer is valid for training courses only; examinations of any kind are not part of this offer.
  • This offer subjects to the confirmation of training session, and the availability of space.
  • The terms and conditions are subject to change without any prior notice.