ITIL® Operational Support and Analysis (OSA)

The total learning duration of this course is 21 hours, including the time of training session and follow-up assignments. Participants can use these contact hours in the form of PDUs (Professional Development Units) or CPDs (Continual Professional Development) to apply for or maintain their relevant qualifications.

The total learning duration of this course is 35 hours, including the time of training session and follow-up assignments. Participants can use these contact hours in the form of PDUs (Professional Development Units) or CPDs (Continual Professional Development) to apply for or maintain their relevant qualifications.

The total learning duration of this course is 14 hours, including the time of training session and follow-up assignments. Participants can use these contact hours in the form of PDUs (Professional Development Units) or CPDs (Continual Professional Development) to apply for or maintain their relevant qualifications.

Business Beam offers one FREE exam retake option to its valuable training participants who don’t pass exam in the first attempt.

• This offer is valid for selected courses only, including ISO 27001, ISO 22301, ISO 20000, ISO 38500 & ISO 9001 related exams.
• Free examination retake is subject to 100% advance payment of training and exam fee.
• Free examination retake offer shall NOT be applicable in following conditions:
  • If candidate does not attend the training session up to 3 hours or more;
  • If candidate does not write the examination (first time) on the last day of training session;
  • In case of online examinations, Candidate fails because of laptop or desktop issues.
• This offer is time limited and the exam retake must be availed within 6 months of the initial exam.
• This offer can be availed only at the offices of Business Beam, at Dubai or Karachi.
• Candidate must send written exam retake request to Business Beam at training@businessbeam.com, with electronic copy of training attendance certificate, first examination date and preferred retake dates. Business Beam will confirm the retake schedule.
• This offer is non-transferable and cannot be redeemed for cash or credit.
• The terms and conditions are subject to change without any prior notice.

CPDs mean Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gained. PECB provides CPDs to candidates after completing the courses. These CPDs can be later used to maintain various qualifications including PMP, CISA, CISM, etc.

Business Beam believes in longer-term relationship with our customers. As one of our valued training participants, you can call us, email us, or setup a meeting with us in our office if you are facing any difficulty in implementing the concepts you learnt from us.

Business Beam offers FREE lifetime revisions to its valuable training participants, who want to refresh their concepts. Participants are welcome to attend training again for FREE.

• This offer can only be availed by the participants who attends our training sessions in 2016 and onwards.
• For revision, participants may join any of our pre-scheduled open-enrollment training session at any location worldwide. Updated training schedule is available at our website (www.businessbeam.com).
• Participants are welcome do more than one revisions, as required.
• Revision participant shall pay the training logistic expenses.
• This offer shall not be applicable if the course version changes (e.g. PMP based on PMBOK v5 to v6).
• Training attendance certificate shall not be issued to revising participants.
• This offer is valid for training courses only; examinations of any kind are not part of this offer.
• This offer subjects to the confirmation of training session, and the availability of space.
• The terms and conditions are subject to change without any prior notice.

At Business Beam, we are confident about the quality of our training execution, accredited trainers and material. The company maintains excellent first attempt exam pass ratio. We therefore offer unique Exam Passing Guarantee to our exam candidates. If a candidate does not pass exam in the first attempt, Business Beam will pay 50% of re-attempt exam fee.

• Exam Passing Guarantee offer is available for one re-attempt only.
• Exam Passing Guarantee offer is valid for selected courses only, including ITIL Foundation & Intermediate Level, PRINCE2 Foundation, and COBIT Foundation related exams.
• Exam Passing Guarantee is valid for participants attending our pre-scheduled open-enrollment (public) training programs only.
• Exam Passing Guarantee is subject to 100% advance payment of training and exam fees.
• Exam Passing Guarantee offer shall NOT be applicable in following conditions:
• If candidate does not attend the training session up to 30 minutes or more;
• If candidate does not write the examination (first time) within ten calendar days of training session;
• In case of online examinations, Candidate fails because of technical issues related to his/her laptop, desktop or internet connection.
• Exam retake must be availed within 6 months of the initial exam.
• Exam retake can be availed only at the Business Beam offices located at Karachi or Dubai.
• Candidate must send written exam retake request to Business Beam at training@businessbeam.com, with electronic copy of the training attendance certificate, first examination date and preferred retake dates. Business Beam will confirm the retake schedule. Once scheduled, the retake exam cannot be rescheduled or postponed due to any reason.
• This offer is non-transferable and cannot be redeemed for cash or credit.
• This offer is time limited, starting from July 2017 and onwards.
• Business Beam reserves the right to withdraw the offer, or change its terms and conditions without any prior notice.