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A very basic concept of ITIL/ITSM program is the distinction between strategic IT governance and the tactical IT management. Before we start discussion over the topic, let us first differentiate between the two terms (management and Governance). Where former is concerned with the creation of operating decisions, the latter focuses on creation of a setting in which others can mange more effectively. Similarly IT service management is focused on operational excellence of IT functions and IT governance is concerned with facilitating strategic decisions. Let us now discuss in detail the roles of each and how IT service management in Dubai is affecting IT centric companies.

Globally, projects are considered as one of the important vehicles for achieving organizational strategy and growth objectives. Therefore, it is very essential for organizations to ensure smooth execution and successful results from projects. Every growing organization needs qualified project managers to deliver results.

PMP and PRINCE2 are the two leading and internationally well accepted qualifications of the project management world. Professionals, who want to make their careers in project management, are often confused about which qualification to go for. Therefore, we are presenting commonalities and differences between the two qualifications.
When it comes to learning, people have different opinions and preferences. Some believe in self-study whereas others are more comfortable in attending accredited training organizations (ATO’s).Not only is the atmosphere of learning different for each but so are the outcomes. In case of ITIL, the certification program leaves an open-ended choice for candidates. But the objective of this certification can only be achieved after taking proper training from an accredited institute as these training centers are more focused on collaborative learning and allow a deeper level of development.

The article focuses on identifying the benefits of training organizations that help individuals in mastering key concepts of this certification program. People who opt for self-study should know that the approach might help in passing the exam but shall add no value to overall career development. Whereas attending proper training sessions not only increase the success rate of passing the examination but also improve confidence in career. If a candidate has learnt the right concepts and has the required skills of execution, his organizational growth becomes definite. Self-study eliminates the most valuable benefit of an organization i.e. a trainer who serves as a mentor during the span of training and also a door to solutions and guidance after completion of the certification.
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