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Manage service levels efficiently, increase quality of services delivered, reduce costs of operations, and ensure growth in revenues and profits.
The Information Technology Enabled Services (ITES) or Business Process Outsourcing (BPO) sector which includes back office companies and Customer Contact Centers, holds enormous promise for the Pakistani economy. The future growth of the sector is dependent on being globally competitive, as outsourcers are raising the bar on a continuous basis.
Today, technology is no longer the key differentiator. The ability to manage human resources and maintain quality, with an ability to meet ever-increasing customer expectations are the expected growth levers. Business Beam can effectively help you capitalizing on these factors.
Our COPCSM Partner
Business Beam (Pvt.) Limited represents QAI India, which is COPC Inc. USA’s only authorized implementation partner for providing end-to-end consulting, training, structured support and assessment services for COPCSM certification.
QAI's consultants have worked and have been working, since the past 3 years, in the COPCSM journey of leading organizations like 24/7 Customer.com, IBM (Daksh), HCL BPO, ICICI Onesource, Talisma, TransWorks, Wipro-Spectramind, EXL Services, Accenture, Reliance Infocomm, Intelenet, Sutherland Technologies, GECIS, GTL, Hughes BPO, ICICI Bank, iGate, Citibank-eServe, Dell, Adventity, Computech, Epicenter, and NIIT Smartserve and have been a part of COPC Audits of Sykes International in Manila and Amsterdam, Maxis in Kuala Lumpur, Sony in Hong Kong & several others.
Achieving COPCSM with Business Beam
Business Beam (Pvt.) Limited has joined hands with QAI India, the COPC’s only authorized implementation partner in the region, to offer COPCSM implementation services in Pakistan.
Pakistan Software Export Board (PSEB) has selected Business Beam (Pvt.) Limited for implementing COPCSM at Pakistani ITES-BPO setups, in association with QAI India.
With the help of our team of COPC registered Lead Auditors, Business Beam and QAI delivers consulting, assurance and certification services in Pakistan. We have two lead Auditors for COPCSM, as well as the world's first COPCSM Lead Auditor and Six Sigma Master Black Belt.
We help organizations in:
- Assurance / Certification
- Organizational Certification for the COPC Standard
- COPC Registered Coordinator
- Consulting
- Implementation support
- Benchmarking Review
- Performance Assessment
- Ensuring Implementation synergy with other models
- Training
- COPC Registered Coordinator Training
- COPC Overview Training
- High Performance Management techniques Training
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